Shop Yahso Multi-Vendor Policies

1. Vendor Registration & Approval Policy

To ensure a trustworthy marketplace, all vendors must go through a registration and approval process before selling on Shop Yahso.

Vendor Registration Requirements:

Complete the vendor application form on Shop Yahso.
Provide a valid business registration certificate (if applicable).
Submit tax identification number (TIN) for compliance purposes.
Provide valid contact information, including email and phone number.
Agree to all terms and conditions, including Shop Yahso’s marketplace policies.

Approval Process:

Vendor applications are reviewed within 5-7 business days.
Shop Yahso reserves the right to accept or reject applications based on internal vetting.
Vendors must pass identity and business verification before approval.
Once approved, vendors receive access to their seller dashboard and may begin listing products.

2. Product Listing & Quality Control Policy

To maintain quality and consistency, all vendors must follow product listing guidelines.

Listing Guidelines:

Products must include high-quality images, detailed descriptions, and accurate pricing.
Vendors must classify products correctly in the appropriate category.
Prohibited items include:
- Counterfeit goods
- Illegal substances or products
- Weapons, ammunition, or hazardous materials
- Items violating intellectual property rights
- Expired or perishable goods (without proper handling)

Product Quality Assurance:

Vendors must ensure all listed products are in stock and accurately described.
Customers must receive the same product as described in the listing.
Vendors must update stock availability in real-time to prevent overselling.
Shop Yahso reserves the right to remove or suspend listings that violate policies.

3. Order Fulfillment & Shipping Policy

Vendors are responsible for ensuring timely and reliable shipping to customers.

Order Processing Requirements:

Orders must be processed and shipped within 1-3 business days.
Vendors must use approved courier services to ensure shipment tracking.
Orders must be marked as “shipped” in the system with tracking details.
Failure to meet fulfillment timelines may result in penalties.

Shipping Options:

Standard Shipping: 3-7 business days.
Express Shipping: 1-3 business days.
Local Pickup: Available for customers to collect orders from vendor stores (if applicable).

Late Shipments & Customer Communication:

Vendors must notify customers of shipping delays and provide estimated delivery times.
If an order is not shipped within the required timeframe, the customer may request a cancellation and refund.

4. Payment & Commission Policy

Shop Yahso uses a commission-based model, where a percentage of each sale is deducted before vendor payouts.

Commission & Fees:

Vendors agree to a commission fee of X% per completed sale.
Additional fees may apply for premium placement, advertising, or promotional campaigns.
Transaction processing fees apply to all digital payments.

Vendor Payouts:

Payments are disbursed on a weekly/biweekly/monthly schedule.
Funds are released after the return period expires to protect against chargebacks or disputes.
Vendors must provide a valid bank account for direct deposits.

Refund Deductions & Penalties:

If an order is canceled or refunded due to vendor negligence, the refund amount will be deducted from future payouts.
Repeated violations may result in account suspension.

5. Returns, Refunds & Disputes Policy

Vendors must comply with Shop Yahso’s Return & Refund Policy to ensure customer satisfaction.

Return & Refund Guidelines:

Customers may request returns within 14 days of delivery.
Returns are only accepted for defective, damaged, or incorrect items.
Vendors must provide a return address for products that require inspection.
Refunds must be processed within 5-10 business days of product return approval.

Dispute Resolution:

Customers can escalate disputes if a vendor refuses to process a valid return.
Shop Yahso acts as a mediator in disputes between vendors and customers.
If a vendor is found in violation, penalties may include refunds, store suspensions, or permanent bans.

6. Customer Service & Communication Policy

Customer service is a top priority, and vendors must maintain professional interactions.

Customer Service Expectations:

Vendors must respond to customer inquiries within 24-48 hours.
Vendors must be professional and courteous in all communications.
Failure to resolve issues or repeated complaints may impact the vendor’s rating.
Shop Yahso reserves the right to intervene in unresolved disputes.

7. Seller Performance & Compliance Policy

To maintain a high standard, vendors must meet performance benchmarks.

Performance Metrics:

Maintain a minimum rating of 4.0/5 based on customer reviews.
Order cancellation rate must not exceed 5%.
Late shipment rate must not exceed 10%.
Return/refund rate should remain below 8%.

Compliance Reviews:

Shop Yahso conducts monthly performance audits.
Vendors who consistently fail to meet standards will receive a warning.
Repeated violations may result in suspension or account termination.

8. Intellectual Property & Copyright Policy

All vendors must adhere to intellectual property laws.

Prohibited Actions:

Selling counterfeit or unauthorized branded products.
Using copyrighted images, descriptions, or trademarks without permission.
Violations may lead to immediate suspension or legal action.

9. Tax & Legal Compliance Policy

Vendors must comply with local tax and business regulations.

Vendor Responsibilities:

Vendors are responsible for reporting and remitting applicable taxes.
Vendors must provide tax identification if required by law.
Shop Yahso may collect and remit taxes on behalf of vendors based on regional tax laws.

10. Vendor Account Suspension & Termination Policy

Violations of Shop Yahso’s policies may result in suspension or permanent removal.

Reasons for Suspension:

Failure to meet performance standards.
Selling prohibited or counterfeit items.
Fraudulent transactions or chargeback abuse.
Consistent failure to process orders or resolve disputes.
Violating tax compliance regulations.

Appeal Process:

Vendors may appeal suspensions within 7 business days.
Appeals must include corrective action plans for resolving policy violations.

Contact Us

For vendor support or inquiries, contact vendorsupport@shopyahso.com.

Thank you for being a valued vendor on Shop Yahso!