At Shop Yahso, we are committed to providing you with the best shopping experience. Our customer service team is here to assist you with any questions, concerns, or issues you may encounter while using our platform. We value our customers and strive to provide prompt and effective support.
1. How to Contact Us
We offer multiple channels to ensure you get the help you need:
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Email Support: Reach out to us at shop@caribbean.dev for general inquiries, order issues, or account assistance.
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Live Chat: Available on our website for instant support during business hours.
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Phone Support: WhatsApp us at +1 (876) 491-0565 from Monday to Friday, 9 AM - 6 PM (GMT-5).
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Help Center: Visit our online Help Center for FAQs, troubleshooting guides, and self-service options.
2. Common Support Topics
Our team can assist with the following:
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Order Status & Tracking: Get updates on your shipment and estimated delivery times.
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Returns & Refunds: Learn about our return policy and request refunds when eligible.
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Payment & Billing: Resolve payment issues and inquiries about transactions.
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Account Assistance: Recover lost passwords, update your profile, or resolve account security concerns.
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Vendor Support: Assistance for sellers managing their stores, products, and transactions.
3. Response Time
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Email inquiries: Expect a response within 24-48 hours.
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Live chat support: Typically responds within a few minutes during business hours.
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Phone support: Immediate assistance during working hours.
4. Customer Satisfaction Guarantee
We are dedicated to ensuring our customers have a smooth and enjoyable shopping experience. If you are unsatisfied with our service, please contact us, and we will do our best to resolve your concerns.
5. Feedback & Suggestions
We appreciate your feedback! If you have any suggestions on how we can improve our services, please email us at upport@caribbean.dev.
Thank you for shopping with Shop Yahso!